Shipping Policy



Orders are processed Monday - Friday (excluding public holidays) from 8am - 3:00pm AEST. Orders received during weekends and holidays will be processed the next business day.

In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our support team.

DELIVERY INQUIRIES

How much are delivery costs?

How long does delivery take?

How long after I receive my shipment confirmation email will I be able to track my order?

Can my delivery address be different from my billing address?

How do I track my order and delivery status?

Can you ship outside of Australia?

What do I do if my question isn't covered here?

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HOW MUCH ARE DELIVERY COSTS?

Incase charges flat shipping rates per ship-to address. The flat rates correspond to delivery method. Rates (incl. GST) are as follows:

Delivery

Order Value $1-$99 = $8.50

Order Value $100+ = FREE

Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Most orders begin processing as soon as your online purchase is completed. goincase.com.au can only ship within Australia.

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HOW LONG DOES DELIVERY TAKE?

We will endeavour to have all orders, which are placed before 1 p.m. on business days, processed and shipped on the same day. All orders placed after 1 p.m. should be shipped within the next business day.

Please note:

Our warehouse is closed on public holidays in Sydney, Australia. For orders placed on, or the day before one of these dates, delivery time will be extended by 1 - 2 business days. During peak times such as Christmas & sale periods, orders may take longer to process.

NSW: 2-3 business days
VICTORIA: 2-3 business days
QUEENSLAND: 2-3 business days
REST OF AUSTRALIA: 3-6 business days
* Shipping time may vary according to carrier time frames and zones

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HOW LONG AFTER I RECEIVE MY SHIPPING CONFIRMATION EMAIL WILL I BE ABLE TO TRACK MY ORDER

Please note that until the carrier updates their system with your tracking information, you will be unable to track your order via the online tracker. Your shipment confirmation email should include a link to track your order online. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email.

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CAN MY DELIVERY ADDRESS BE DIFFERENT FROM MY BILLING ADDRESS?

Yes, it is possible. During the checkout process you can choose different addresses.

Please note that this option is only valid for addresses within the same country.

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HOW DO I TRACK MY ORDER AND DELIVERY STATUS?

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.

If you are not at home to sign for the delivery the carrier will leave a notice will be left at the premises with alternative delivery or pick-up options.

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CAN YOU SHIP OUTSIDE OF AUSTRALIA?

The Incase Australia Online Store can only deliver to Australian addresses.

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WHAT DO I DO IF MY QUESTION ISN'T COVERED HERE?

If you cannot find the answer to your question here, we recommend you to contact our customer service team via email and let the advisor know the details of your order and / or about your open question.

Our customer service team is available Monday through Friday from 9a.m. to 4.30p.m AEST.. Our customer service team are happy to assist you.

 

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